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Conditions for Return or Refund
Purchases are generally final and cannot be returned, refunded, or exchanged. A request may only be considered under the following circumstances:-
The customer receives a product that differs from the item ordered.
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The product delivered does not correspond to the specifications, features, description, or other details published on the website.
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The item is received in a spoiled, damaged, or defective condition.
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The delivery is completed beyond the timeframe stated in the company’s Shipping Policy.
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Required Proof for Refund Requests
Customers applying for a refund must provide appropriate supporting evidence, including:-
A single, uninterrupted unboxing video clearly showing the parcel before it is opened, the shipping label, packaging, and the product received.
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A clear video demonstrating the product during its initial use, where applicable.
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Relevant photos, order details, or other supporting documents as requested by the company.
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Submission of Return / Refund Requests
All requests must be sent to marrow_fame@outlook.com within 24 hours after the item has been received. -
Requests Outside the Stated Requirements
Any request submitted after the 24-hour deadline, or without the required supporting evidence, will be deemed invalid and will not be accepted.
